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Contact Shannons

Please see the details below about the online services available and how to contact Shannons.
Alternatively complete the enquiry form and Shannons will contact you.

Skip the queue

Get it done online now

You can take control of your insurance policies and claims in your own time with Shannons Online Services

Log in to My Account

Make a claim

Add a vehicle to my existing policy

Obtain policy documents

In renewal and want to make a payment?
Easily pay your renewal now!

Other enquiries

Speak with Shannons

Call 13 46 46

Weekdays 8am-7pm AEST/AEDT
Saturday & Sunday 9am-5pm AEST/AEDT

Customers overseas call

+61 7 3732 2028

NSW CTP Hours

Weekdays 8am - 6pm AEST/AEDT
Saturday 8am - 4pm AEST/AEDT
Sunday Closed

Make a Claim

Shannons Claim online is an easy way to make a claim for the following policies:

  • Home & Contents
  • Comprehensive Car
  • Comprehensive Motorcycle

For all other policy claims, please call us anytime on 13 46 46.

NSW CTP Green Slip

Faster, easier NSW Green Slips are here.

Retrieve a Quote

Renew your CTP/Make a Payment

Roadside Assist

For 24/7 breakdown assistance

Call 1800 325 104

For all other Roadside Assist enquiries

Call 13 46 46

Make an enquiry

Leave your details below & Shannons will contact you.

If you would like to obtain a Shannons Insurance quote please Get a Quote here.

The personal information you provide will be handled in accordance with Shannons' Privacy Statement.

Support and resources

Insurance fraud hotline

Fraud Intelligence
Locked Bag 32524
Brisbane QLD 4001

Phone: 1300 881 725

Service of legal documents

Shannons is part of Suncorp Network, and the contact details for service of legal documents (including writs, subpoenas, and garnishee orders) are the same across the group.

Email: CourtProcessDesk@suncorp.com.au

Media Enquiries

For media enquiries about Shannons Auctions, please email media@suncorp.com.au.

Shannons is part of the Suncorp Network. For media enquiries about Shannons Insurance, please contact the Suncorp Group.

Insurance Council Australia

Find out more about the General Insurance Code of Practice.

Customer Relations

How to make a complaint. If you experience a problem, are not satisfied with our products or services or a decision we have made, please visit our Customer Relations page to access more information.

Customer Care

We understand that sometimes our customers need extra care and support at different points in their lives. Find out about our Domestic and Family Violence Policy, Financial Hardship Policy, Translator Services and more.

Customer Support Team Locations

If your car or home was damaged by the east coast storms and floods. Our Customer Support Teams are on the ground and ready to help in impacted areas across the country.

Complaints

If you experience a problem, are not satisfied with our products or services, about how we collect, hold, use or disclose your personal information or privacy related issue such as refusal to provide access to or correction of your personal information, please let us know so that we can help.

Supporting our Gender Diverse Community

We're committed to ensuring our products and services reflect the diversity of our community.

We're reviewing our systems as they currently only request Male and Female. If you don't identify as Male or Female and you would like to obtain an online quote and/or policy, please select the gender you are most comfortable with to proceed, and record the quote or policy number.

If you would like for us to acknowledge your correct gender and ensure you are included in future system changes, please call us on 13 46 46 with the quote or policy number, or just call us direct for a quote.

Please note we are only able to acknowledge non-binary gender for: Comprehensive Car Insurance, Comprehensive Motorcycle Insurance, Home and Contents Insurance.