We're on the ground and ready to help
Our team is on the ground and ready to help our customers impacted by ex-Tropical Cyclone Alfred and the North Queensland floods.
ICA Community Consultations
The Insurance Council of Australia will host one-on-one, in-person consultations to assist North Queensland communities impacted by flooding. Bookings are recommended, register below.
Please note these locations and opening times are subject to change – please refer back to this page for current information.
How you can learn more
Our Customer Brochures include information about our claims process and other valuable topics, as well as frequently asked questions. Click below to learn more.
Other Ways to Stay Updated
Alternatively you can stay up to date, message your claim manager, live chat with our online claims specialists and upload documents and photos via Shannons Online Services. If you need help getting registred please email our dedicated support team homeclaimsdigitalsupport@shannons.com.au.