We're on the ground and ready to help

Our team is on the ground and ready to help our customers impacted by ex-Tropical Cyclone Alfred and the North Queensland floods.

Disaster Response Mobile Hub

Townsville, QLD

Address

Cowboys Stadium

NQ Cowboys HPC (High Performance Centre)
26 Graham Murray Place
Railway Estate

Times

9am – 4pm
Weekdays (Monday – Friday) until Friday 11 April

Please note these locations and opening times are subject to change – please refer back to this page for current information.

How you can learn more

Our Customer Brochures include information about our claims process and other valuable topics, as well as frequently asked questions. Click below to learn more.

Cash Settlements

Claims Process

Maintaining Your Home

Repairing & Rebuilding Your Home

Temporary Accommodation

Third Parties Offering Claims Services

Who is going to repair my home?

Other Ways to Stay Updated

Alternatively you can stay up to date, message your claim manager, live chat with our online claims specialists and upload documents and photos via Shannons Online Services. If you need help getting registred please email our dedicated support team homeclaimsdigitalsupport@shannons.com.au.