Choose from two levels of Shannons Roadside Assist

Shannons offers two levels of Roadside Assist – Enthusiast and Ultimate. Choose Roadside Assist Enthusiast for cover on one specified vehicle , or choose Ultimate for up to eight vehicles under your Shannons Motor Insurance policy

Different benefit limits may apply between Enthusiast and Ultimate levels of Roadside Assist and are shown in the benefits table below.

Benefit

Flat Battery

If your vehicle's battery is flat, we will jump-start it or arrange a replacement battery (at your cost) if required.

Flat battery

Emergency Fuel (Up to $10)

If your vehicle runs out of fuel, we will provide you with up to $10 free fuel to help you get to the nearest petrol station. Drive an LPG car? We'll tow you to the nearest petrol station or place of safety.

Emergency Fuel (up to $10)

Flat Tyres

Lost or locked keys

If your vehicle's keys are lost (but not stolen) or locked inside your vehicle, we will arrange for the spare key to be delivered or arrange to gain access to your vehicle.

Lost or locked keys

Towing excluding at a motor sport event

If the vehicle cannot be mobilised and is considered a breakdown, we will tow it to your choice of repairer as soon as practical. Refer to the benefit table below for the kilometre limits that apply. (All additional costs are at your cost)

Towing excluding at a motor sport
event

Towing at a motor sport event

If the vehicle cannot be mobilised and is considered a breakdown at a Motor sport event, we will tow it to your choice of repairer as soon as practical. Refer to the benefit table below for the kilometre limits that apply. (All additional costs are at your cost)

Towing at a motor sport event

Caravan and Trailer Assistance

In the event that your vehicle is towed after a breakdown, and it had been towing your caravan or trailer. We'll cover costs to transport your caravan or trailer to the same location as your vehicle or to the nearest place of safety. Remember, you must tell us at the time of the breakdown call that you're towing so we can ensure our provider can transport both your vehicle and the towed caravan or trailer.

Caravan and Trailer Assistance

Passenger Transportation

In the event that your vehicle is towed, if you require transport to the repairer or your home, we will pay by reimbursement for your transport costs from the breakdown location.

Passenger Transportation

Accomodation and/or Hire car (If the breakdown is more than 100km from home)

In the event that your vehicle is towed, and the breakdown location is more than 100km from the garaged address noted on your certificate, at your request, we will arrange and contribute up to $500 per annum by reimbursement for the accommodation and/or hire car.

Accommodation and/or Hire car (If the
breakdown is more than 100km from
home)

Maximum number of Call Outs

Shannons Roadside Assist provides 24/7 support. You're entitled to an unlimited number of callouts within your period of insurance (terms and conditions apply).

Maximum number of Call Outs

Number of Vehicles Covered

Enthusiast Limit

Up to $250 per call out

Up to 50km

No cover

Up to $60 per call out

Unlimited

One vehicle on your Shannons Motor
Insurance policy

Ultimate Limit

Up to $350 per call out

Up to 100km

One vehicle tow per motor
sport event, up to 100km

Up to $200 per call out

Unlimited

Up to eight vehicles on your Shannons
Motor Insurance policy

How to purchase now

Product Disclosure Statement (PDS)

What is Shannons Roadside Assist?

Shannons Roadside Assist is an optional cover only available in conjunction with Shannons Comprehensive Motor Insurance for dedicated 24/7 roadside assistance. It’s available Australia-wide for your vehicle when you need it most.

How to Purchase Shannons Roadside Assist

New Customers

Call us on 13 46 46 and add Shannons Roadside Assist when you get a quote for Shannons Comprehensive Motor Insurance. Roadside assistance starts 24 hours after purchase.

Existing Shannons Customers

Call us on 13 46 46 to add Shannons Roadside Assist to your Shannons Motor Insurance policy. Roadside assistance starts 24 hours after purchase.

More Shannons Insurance cover

Shannons provides cover for motoring enthusiasts, on the road and at home.

Car Insurance
Motorcycle Insurance

Frequently asked questions

Need emergency assistance now?
Shannons Roadside Assist is here to help

 

Call Shannons Roadside Assist on 1800 325 104

Have your vehicle's registration number and your best contact phone number handy. We'll also ask you where your vehicle is and what's happened to it.

Safety First

If your vehicle has broken down in a hazardous location, please tell us when you call us, and ensure you aren't exposed to danger.

Stay with your vehicle

Once you've called us, if safe to do so it's vital that you remain with your vehicle. If our provider arrives at the scene of the breakdown and your vehicle is unattended, we will be unable to carry out any work and payment may be required for any subsequent callouts for the same incident. If you have to leave your vehicle for safety reasons, please tell us when you call.

Terms and Conditions

Please read the Shannons Roadside Assist Terms and Conditions for coverage, limitations and exclusions that apply to this optional cover. Shannons Roadside Assist is an optional cover only available in conjunction with Shannons Comprehensive Motor Insurance.

For full details about what is and isn't covered under your Shannons Motor Insurance, check the Product Disclosure Statement.

Shannons Policy Documents

§Shannons Roadside Assist is an optional extra only available in conjunction with Shannons Motor Insurance. Terms and conditions for coverage apply.

Flat Battery

If your vehicle's battery is flat, we will jump-start it or arrange a replacement battery (at your cost) if required.

Emergency Fuel (Up to $10)

If your vehicle runs out of fuel, we will provide you with up to $10 free fuel to help you get to the nearest petrol station. Drive an LPG car? We'll tow you to the nearest petrol station or place of safety.

Lost or locked keys

If your vehicle's keys are lost (but not stolen) or locked inside your vehicle, we will arrange for the spare key to be delivered or arrange to gain access to your vehicle.

Towing excluding at a motor sport event

If the vehicle cannot be mobilised and is considered a breakdown, we will tow it to your choice of repairer as soon as practical. Refer to the benefit table below for the kilometre limits that apply. (All additional costs are at your cost)

Towing at a motor sport event

If the vehicle cannot be mobilised and is considered a breakdown at a Motor sport event, we will tow it to your choice of repairer as soon as practical. Refer to the benefit table below for the kilometre limits that apply. (All additional costs are at your cost)

Caravan and Trailer Assistance

In the event that your vehicle is towed after a breakdown, and it had been towing your caravan or trailer. We'll cover costs to transport your caravan or trailer to the same location as your vehicle or to the nearest place of safety. Remember, you must tell us at the time of the breakdown call that you're towing so we can ensure our provider can transport both your vehicle and the towed caravan or trailer.

Passenger Transportation

In the event that your vehicle is towed, if you require transport to the repairer or your home, we will pay by reimbursement for your transport costs from the breakdown location.

Accomodation and/or Hire car (If the breakdown is more than 100km from home)

In the event that your vehicle is towed, and the breakdown location is more than 100km from the garaged address noted on your certificate, at your request, we will arrange and contribute up to $500 per annum by reimbursement for the accommodation and/or hire car.

Maximum number of Call Outs

Shannons Roadside Assist provides 24/7 support. You're entitled to an unlimited number of callouts within your period of insurance (terms and conditions apply).