If your vehicle's battery is flat, we will jump-start it or arrange a replacement battery (at your cost) if required.
Shannons Roadside Assist
A flat tyre, flat battery or any type of breakdown can happen when you least expect it when you're out on the road, in your car or on your motorcycle.
Shannons Roadside Assist is a dedicated 24/7 roadside assistance service, available Australia-wide for your vehicle when you need it most.
Need assistance now? Call Shannons Roadside Assist on 1800 325 104.
Choose from two levels of Shannons Roadside Assist
Shannons offers two levels of Roadside Assist – Enthusiast and Ultimate. Choose Roadside Assist Enthusiast for cover on one specified vehicle , or choose Ultimate for up to eight vehicles under your Shannons Motor Insurance policy
Different benefit limits may apply between Enthusiast and Ultimate levels of Roadside Assist and are shown in the benefits table below.
What is Shannons Roadside Assist?
Shannons Roadside Assist is an optional cover only available in conjunction with Shannons Comprehensive Motor Insurance for dedicated 24/7 roadside assistance. It’s available Australia-wide for your vehicle when you need it most.
How to Purchase Shannons Roadside Assist
New Customers
Call us on 13 46 46 and add Shannons Roadside Assist when you get a quote for Shannons Comprehensive Motor Insurance. Roadside assistance starts 24 hours after purchase.
Existing Shannons Customers
Call us on 13 46 46 to add Shannons Roadside Assist to your Shannons Motor Insurance policy. Roadside assistance starts 24 hours after purchase.
More Shannons Insurance cover
Shannons provides cover for motoring enthusiasts, on the road and at home.
Frequently asked questions
If you have had Shannons Roadside Assist on your policy for over 24 hours and you need roadside assistance, call us anytime on 1800 325 104. We're here for you 24/7.
Yes, we provide Australia-wide roadside assistance covering every state and territory in Australia. There are exclusions, limits and conditions that apply, please review the Terms and Conditions.
Shannons has partnered with Digicall, the highly experienced Australian roadside assistance network of qualified mobile mechanics.
You will be able to use Shannons Roadside Assist for breakdowns that occur from 24 hours after you purchase it§.
No, Shannons Roadside Assist is an optional cover on a Shannons Motor Insurance policy only.
Need emergency assistance now?
Shannons Roadside Assist is here to help
Call Shannons Roadside Assist on 1800 325 104
Have your vehicle's registration number and your best contact phone number handy. We'll also ask you where your vehicle is and what's happened to it.
Safety First
If your vehicle has broken down in a hazardous location, please tell us when you call us, and ensure you aren't exposed to danger.
Stay with your vehicle
Once you've called us, if safe to do so it's vital that you remain with your vehicle. If our provider arrives at the scene of the breakdown and your vehicle is unattended, we will be unable to carry out any work and payment may be required for any subsequent callouts for the same incident. If you have to leave your vehicle for safety reasons, please tell us when you call.
Terms and Conditions
Please read the Shannons Roadside Assist Terms and Conditions for coverage, limitations and exclusions that apply to this optional cover. Shannons Roadside Assist is an optional cover only available in conjunction with Shannons Comprehensive Motor Insurance.
For full details about what is and isn't covered under your Shannons Motor Insurance, check the Product Disclosure Statement.
§Shannons Roadside Assist is an optional extra only available in conjunction with Shannons Motor Insurance. Terms and conditions for coverage apply.
Flat Battery
If your vehicle's battery is flat, we will jump-start it or arrange a replacement battery (at your cost) if required.
Emergency Fuel (Up to $10)
If your vehicle runs out of fuel, we will provide you with up to $10 free fuel to help you get to the nearest petrol station. Drive an LPG car? We'll tow you to the nearest petrol station or place of safety.
Lost or locked keys
If your vehicle's keys are lost (but not stolen) or locked inside your vehicle, we will arrange for the spare key to be delivered or arrange to gain access to your vehicle.
Towing excluding at a motor sport event
If the vehicle cannot be mobilised and is considered a breakdown, we will tow it to your choice of repairer as soon as practical. Refer to the benefit table below for the kilometre limits that apply. (All additional costs are at your cost)
Towing at a motor sport event
If the vehicle cannot be mobilised and is considered a breakdown at a Motor sport event, we will tow it to your choice of repairer as soon as practical. Refer to the benefit table below for the kilometre limits that apply. (All additional costs are at your cost)
Caravan and Trailer Assistance
In the event that your vehicle is towed after a breakdown, and it had been towing your caravan or trailer. We'll cover costs to transport your caravan or trailer to the same location as your vehicle or to the nearest place of safety. Remember, you must tell us at the time of the breakdown call that you're towing so we can ensure our provider can transport both your vehicle and the towed caravan or trailer.
Passenger Transportation
In the event that your vehicle is towed, if you require transport to the repairer or your home, we will pay by reimbursement for your transport costs from the breakdown location.
Accomodation and/or Hire car (If the breakdown is more than 100km from home)
In the event that your vehicle is towed, and the breakdown location is more than 100km from the garaged address noted on your certificate, at your request, we will arrange and contribute up to $500 per annum by reimbursement for the accommodation and/or hire car.
Maximum number of Call Outs
Shannons Roadside Assist provides 24/7 support. You're entitled to an unlimited number of callouts within your period of insurance (terms and conditions apply).